NAEA20 Cancellation: Frequently Asked Questions
2020 NAEA National Convention
March 13, 2020
Q: I registered for the Convention, will I receive a refund?
A: Yes! NAEA is offering full refunds for 2020 registrations until April 26. You have three refund options:
- Request a refund back to your original payment method;
- Apply your Convention registration fee from 2020 to the 2021 NAEA National Convention in Chicago, IL, USA, March 4-6; or
- Donate your full Convention payment to NAEA. As a non-profit navigating this unprecedented situation, your donation is tax-deductible.
If you have not already done so, please submit your refund request here by April 26, 2020.
Q: If I choose to collect a refund, when should I expect to receive it?
A: NAEA is processing refunds individually, as quickly as possible, once notified of your refund option as outlined above. Once submitted, please allow 6-8 weeks to receive your refund. If you do not receive your refund in this timeframe, please contact us by emailing firstname.lastname@example.org.
Q: I previously received a partial refund minus the administrative fee—am I eligible for a full refund?
A: Yes! Please allow 6-8 weeks to receive your full refund. If you do not receive your refund in this timeframe, please contact us by emailing email@example.com.
Q: The credit/debit card I used to pay for my registration is no longer valid. How can I be refunded?
A: If your original payment method is no longer valid, NAEA will issue your refund by check.
Q: I booked my Convention accommodations via ConferenceDirect, is this refundable?
A: Yes. Each individual will need to cancel their own accommodations. Our hotel partners are offering a full refund, available up to 3 business days before your arrival day. Click here to locate the contact details for all hotels that were part of NAEA’s contracted
Q: I purchased a table in the Artisans Gallery. Will my fee be refunded?
A: Yes, your Artisans Gallery fee will be refunded to your original form of payment. Please allow 6-8 weeks to receive your refund.
Presenters and Workshop Information
Q: Will my 2020 National Convention session automatically be part of the 2021 Convention?
A: Presentations will not automatically transfer to the 2021 NAEA National Convention. We encourage presenters, however, to upload their rich content and resources to the NAEA Mobile App (Search NAEAConv in the Apple App Store or GooglePlay) for 2020 registrants to explore. The 2021 Call for Presentations will open soon. Please be on the lookout for more information and make plans to submit your presentation!
Q: I’m a workshop presenter and already purchased materials and supplies. What do I do with the materials? Can I get refunded/reimbursed?
A: We ask that all workshop presenters first try to return any materials purchased to receive a refund directly. For any questions or additional options, please email firstname.lastname@example.org.
Q: I am a presenter, can I still share my presentation via video?
A: Yes! We are asking that all session and workshop presenters share a link to a virtual version of their presentation and any session-related handouts so they can be shared on the NAEA20 Mobile App. See details here.
Q: I was scheduled to host an official business meeting at the Convention. Can I still do this virtually?
A: Yes. We want to help you take care of important matters that help shape the organization. If you are listed as the primary presenter for a business meeting, you should receive an email from NAEA with details. If you have not, please contact email@example.com to enquire.
Q: I was to be honored at the Convention with an award or as a Distinguished Fellow. Will I still receive my award?
A: Yes, and congratulations! All honorees will be highlighted on the NAEA website and in the May issue of NAEA News. Your award/s will be mailed to you as soon as possible. You should receive an email from firstname.lastname@example.org with details.
Q: Are the costs or associated fees for my travel (hotel and transportation) to attend the National Convention covered by NAEA?
A: Travel expenses are the responsibility of each individual. Please contact your selected convention hotel and airline directly. Hotels that were part of NAEA’s contracted room block are offering a full refund, available up to 3 business days before your arrival day. Click here to locate the contact details for all hotels that were part of NAEA’s contracted room block. Many airlines are offering flexibility for changes and rebooking given the unique circumstances from COVID-19.
2020 National Convention Information
Q: Will the 2020 NAEA National Convention be rescheduled?
A: No. Given the large scope and reach of our convention, the 2020 NAEA National Convention cannot be rescheduled. We look forward to seeing you in Chicago in 2021!
Q: I’m an Award Recipient for the 2020 NAEA National Convention. How will awards be handled?
A: Congratulations on your award recognition! NAEA leaders and staff are exploring ways to celebrate your achievement in the coming months and beyond. Stay tuned for more information!
Q: I’m a Delegate and planned to attend the 2020 Delegates Assembly. Will there be a Delegates Assembly?
A: NAEA leaders and staff are exploring how to host this meeting, virtually. The Delegates Assembly webinar scheduled for Wednesday, March 18 will continue, as planned. Please make plans to join the webinar for additional details and information.
Q: I’m a member of the 2020 Distinguished Fellows Class. How will I be recognized?
A: Congratulations on your recognition! NAEA leaders and staff are exploring ways to share your achievement within our community and beyond. Stay tuned for more information!
Q: Are there plans to host the Business Meetings that were scheduled for 2020 in a virtual environment?
A: NAEA leaders and staff are exploring how we can address the unique needs of our Regions, Interest Groups, Editorial Boards, and Distinguished Fellows. Please stay tuned for more information in the coming weeks.